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Terms and Conditions

Terms and Conditions - Trade

  1. About Us
    • Company Details: GPH Builders Merchants Ltd (SC378341) is a company registered in Scotland. Our registered address is 28 Albyn Place, Aberdeen, United Kingdom, AB10 1YL.
    • Correspondance: All correspondence should be sent to our main site, GPH Builders Merchants, Highclere Business Park, Highclere Way, Inverurie AB51 5QW.
    • Contact Us: You can find the contact information for our sites at Ellon, Inverurie, Westhill, and Stonehaven on our contact page here. Alternatively you can contact us on 01467 621926 or via our live chat on our website.
    • Our Contract. These terms and conditions (Terms) apply to the order by you and the supply of goods by us to you.

 

  1. Order Process
    • Placing and Order. By placing your order through our website you agree that you have authority to purchase goods on behalf of the business or individual which you represent.
    • Acknowledgement. Upon ordering you should receive an order acknowledgement email. This correspondence is automated and we reserve the right to rescind/reject and refund your order at any point prior to delivery. We will endeavour to make all effort to inform you of this as soon as possible.

 

  1. Goods Descriptions
    • We will make every effort to maintain the accuracy of information on the website. However, we cannot guarantee that all information, dimensions, weights and packaging information is correct at all times. We will correct any errors at the earliest possibility.
    • Our product images are available from a number of sources. We stress that these are for illustrative purposes only and cannot guarantee the accuracy of colour, size and shape. Goods may vary.

 

  1. Website access
    • It is not necessary to register with us in order to use most parts of this website. However, particular areas of this website will only be accessible only if you have registered.
    • Use of website. This website may be used for your own private purposes and in accordance with these terms and conditions.
    • Material Use. You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
    • Website uptime. All reasonable measures have been taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
    • Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.

 

  1. Visitor provided material
    • Any material that a visitor to this website sends or posts to this website shall be considered non-proprietary and non-confidential. We shall be entitled to copy, disclose, distribute or use for such other purpose as we deem appropriate all material provided to us, with the exception of personal information, the use of which is covered under our Privacy Policy.
    • User Generated Content. When using this website you shall not post or send to or from this website any material:
      1. for which you have not obtained all necessary consents;
      2. that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
      3. which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
  • Judicial Authority. We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 5.2.

 

  1. 3rd Party Content
    • External Links. Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
    • Inbound Links. Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
      1. you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
      2. you do not misrepresent your relationship with this website; and
      3. the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
  • 3rd Party Liability. By linking to this website in breach of clause 1.10 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
  • Legal Notification. We reserve the right to take action against any website, and the operator of said website, which in any way negatively affects GPH Builders Merchants Ltd or any of our other operations.
  1. Disclaimer
    • Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and, or up to date.
    • All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.

 

  1. Exclusion of liability
    • Liability for Damages. We do not accept liability for any loss or damage that you suffer as a result of using this website.
    • Personal Injury. Nothing in these terms and conditions shall exclude or limit liability for death or personal injury caused by negligence which cannot be excluded or under the law of the United Kingdom.

 

  1. Shipping (For more detailed information visit our Delivery Information Page)
    • Your order will be processed and delivered without undue delay, no later than 30 days after your order has been placed.
    • Please allow for up to 3-5 working days for delivery following the dispatch of your order.
    • We are not responsible for delays outside of our control. If the supply of your order is delayed by an event out with our control we will contact you as soon as possible to let you know.

 

  1. Cancellations, returns and refunds (For more detailed information visit our Returns Policy Page)
    • Your Rights. All customers have the right to cancel their order under the Consumer Contracts (Information, Cancellation & Additional Charges) Regulations.
    • Time Frame for Cancellation. Your right to cancel an order for goods starts the moment you place your order and ends 14 days from the day you receive your goods.
    • Your Duty to Inform. To meet the cancellation deadline, you must notify us via email at or phone about cancelling the order before the cancellation period has expired.
    • If you are in possession of the goods you must retain them and take reasonable care to maintain their condition. You must send the goods back to us to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as possible once you have cancelled the order.
    • We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.
    • Refund Period. Once you have notified us that you wish to cancel the order, any sum debited to us will be refunded to you as soon as possible but within 14 days of your cancellation.
    • You will not have any right to cancel an order for the supply of any of the following goods:
      1. the supply of goods or services where prices are dependent upon fluctuations in the financial markets, which are beyond the control of the retailer.
      2. the supply of goods that are made to the customer's specification or are clearly personalised.
      3. the supply of goods that are liable to deteriorate or expire rapidly - such as a delivery of fresh flowers or other perishables.
      4. the supply of newspapers, periodicals or magazines.
      5. the supply of transportation of goods, rental services, or services related to leisure activities if the contract provides for a specific date or period of performance - for example, courier services, or plant hire.

In addition you will lose your right to cancel if you:

  1. unseal goods that are not suitable for return if they are unsealed, due to health protection or hygiene reasons.
  2. combine goods with other goods after delivery so that they become inseparable.

 

  1. Law and Jurisdiction
    • These terms and conditions are governed by Scots law. Any dispute arising in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the Scottish Courts
  1. Coupons
    • Online discount coupons are available on an irregular basis and may vary in value and duration throughout the year. These coupons will exclude items that are already discounted specifically for sale. For a list of all excluded products please click here.

      Update 08/03/24: Due to some confusion we're clarifying that as per the welcome email our current "10% off your first order" coupon excludes most of our our Sithl products as well as products in our "Sale" category. It also excludes products which have been reduced in price specifically to match or beat prices online for example the BBZ8000 Buckler Boots. Some are not listed as "Sale" items as this is a standard sell price reduction with the idea of continuing to offer competative prices on this range. For a list of all excluded products please click here.       We reserve the right to cancel any order where the discount applied has been the subject of an error or setup issue. For example: two discounts being applied to the same order where unintended.